Theater FAQ’s

WHERE’S MY SHOW TAKING PLACE? WHAT THEATER SHOULD I GO TO?
The PIT has 3 theaters at 2 separate locations in Manhattan, NYC. Our Flatiron location houses The PIT Striker & The Underground.  Our Chelsea location houses The PIT Loft. Be sure to double check the event listing & your confirmation email to see which theater you’re heading to! For directions, check out the Locations page.

DO I NEED TO BUY MY TICKET IN ADVANCE?

Advanced sales are encouraged! Purchase your tickets ahead of time through our website.

DO I NEED TO PRINT MY TICKETS?
Nope! When you arrive at the PIT or PIT LOFT, check in at the box office and we’ll give you your ticket.

DO YOU OFFER REFUNDS OR EXCHANGES ON TICKETS?
If you are not able to attend a show for which you have purchased tickets, call the box office at 212-563-7488 or email info@thepit-nyc.com before 6 PM the day of the show. We will put a credit – face value of the tickets you purchased – on your account that can be used towards any show or class at the PIT. We do not offer any refunds on show tickets.

I’M RUNNING LATE TO SEE A SHOW, CAN I GET IN?
We do not guarantee admission after a show has started. Late seating is at the discretion of night management. For sold out shows, if you have not arrived by the ticketed start time, we reserve the right to give your seats to our stand-by list.

OH NO, THE SHOW I WANT TO SEE IS SOLD OUT! WHAT DO I DO?
For all sold out shows, there will be a stand-by list at the door, available when our box office opens at 6:00PM the night of the show. To add your name to the stand-by list, you must sign up in person at the box office. If all pre-purchased tickets are not claimed, the House Manager will admit the Stand-By list on a first-come, first-serve basis, pending availability.

IS THERE AN AGE RESTRICTION?
Our theatre does not have an age limit. If you are bringing audience members under the age of 18, we ask that you use discretion. Our content is live, uncensored, and unpredictable. We are also attached to a full bar. If you have questions about the appropriateness of a particular show, feel free to give us a call at 212-563-7488.

WHAT TIME SHOULD I ARRIVE?
For best seating and to avoid lines, we recommend that you arrive about 30 minutes early. We open doors for our shows right at “show time,” but you can hang out at the Love Bar before the show and bring your drink in with you.

BOX OFFICE POLICIES

REFUNDS/EXCHANGES
If you are not able to attend a show for which you have purchased tickets, call the box office at 212-563-7488 or email info@thepit-nyc.com before 6 PM the day of the show. We will put a credit – face value of the tickets you purchased – on your account that can be used towards any show or class at the PIT. We do not offer any refunds on show tickets, or credit for past shows.

LATE SEATING
We do not guarantee admission after a show has started. Late seating is at the discretion of night management. For sold out shows, if you have not arrived by the ticketed start time, we reserve the right to give your seats to our stand-by list.

STAND BY/WAITLIST
For all sold out shows, there will be a stand-by list at the door, available when our box office opens at 6:00PM the night of the show. To add your name to the stand-by list, you must sign up in person at the box office. If all pre-purchased tickets are not claimed, the Night Manager will admit the Stand-By list on a first-come, first-serve basis, pending availability.

If you have any questions, please call 212-563-7488 or send an email to info@thepit-nyc.com.