Box Office Policies

REFUNDS/EXCHANGES

There are no refunds on any PIT purchases. No exceptions.

Class transfers or exchanges are allowed up to a week before the class begins. There are no credits/transfers/exchanges after that time period or after the class begins. The PIT reserves the right to change class instructors if needed.

If you are not able to attend a show for which you have purchased tickets, call the box office at 212-563-7488 or email info@thepit-nyc.com before 6pm the day of the show. We will put a PIT credit for the face value of your tickets on your account. This credit can be used toward classes or shows at The PIT. PIT credit expires one year after the issue date. We do not offer any credit for shows that have passed. Show line-up is always subject to change.

Any and all other PIT purchases are not subject to refund, but a credit may be issued. To see if your purchase qualifies for a PIT credit, please email info@thepit-nyc.com.

LATE SEATING

We do not guarantee admission after a show has started. Late seating is at the discretion of night management. For sold out shows, if you have not arrived by the ticketed start time, we reserve the right to give your seats to our stand-by list.

STAND BY/WAITLIST

For all sold out shows, there will be a stand-by list at the door, available when our box office opens at 6:00PM the night of the show. To add your name to the stand-by list, you must sign up in person at the box office. If all pre-purchased tickets are not claimed, the Night Manager will admit the Stand-By list on a first-come, first-serve basis, pending availability.

If you have any questions, please call 212-563-7488 or send an email to info@thepit-nyc.com.