If you are not able to attend a show for which you have purchased tickets, call the box office at 212-563-7488 or email firstname.lastname@example.org before 6 PM the day of the show. We will put a credit – face value of the tickets you purchased – on your account that can be used towards any show or class at the PIT. We do not offer any refunds on show tickets, or credit for past shows. Casts in all shows subject to change, and we do not provide refunds based on these changes.
We do not guarantee admission after a show has started. Late seating is at the discretion of night management. For sold out shows, if you have not arrived by the ticketed start time, we reserve the right to give your seats to our stand-by list.
For all sold out shows, there will be a stand-by list at the door, available when our box office opens at 6:00PM the night of the show. To add your name to the stand-by list, you must sign up in person at the box office. If all pre-purchased tickets are not claimed, the Night Manager will admit the Stand-By list on a first-come, first-serve basis, pending availability.
If you have any questions, please call 212-563-7488 or send an email to email@example.com.